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Frequently Asked Questions

How can I buy a domain name I like? How does this works?

In order to buy a domain name that you like, you can use links on Domains lists page for direct sales or you have to take part in our auction and submit your best bid, which will then be stored in our system automatically. If you are the highest bidder when the auction finishes, you will then have a chance to purchase the domain. You will be notified by email to make a payment, and after you have made the payment, we will transfer the domain to your account registered with the domain's current registrar. That's all.

How do I pay?

When the domain is ready for purchase and transfer, you will receive a notification via email containing the link to the purchase page. By following the link, you will be able to make the payment. We use a third party payment gateway 2CO.com, which is a leading online payment processor.

What methods of payment can be used?

All major credit and debit cards are accepted. We also accept PayPal, Payoneer and Escrow transactions. Please note that in order to set up an Escrow.com transaction, the minimum cost of the transaction must be $400 and we are ready to cover half of their fee for services as a sign of good will.

Is this payment safe? Is my financial info stored?

We do not store your financial information. We use a third party payment gateway 2CO.com, which is a leading online payment processor certified by the Better Business Bureau, European and US Safe Harbor laws. All transactions are encrypted with 128-bit SSL encryption and leverage McAfee and Thawte for security.

Is this a one time payment and are there any recurring or additional fees?

This is a one-time payment. Upon successful payment, the domain will be transferred to your account and you will have full control and exclusive rights to the domain. Along with the domain, you will also get 12 months of free domain registration (unless stated otherwise in our emails). In order to maintain the ownership of your domain, you will have to renew the domain registration with your registrar at a regular price before the registration expires in 12 months. Depending on the registrar you have chosen, the renewal price is usually between $10 and $30 per year.

How much time do I have to make the payment?

Payment must be made within 5 business days of the auction closure. If you do not make the payment within 5 business days, the domain will be offered to the second highest bidder.

Do I have to pay value-added tax (VAT)?

VAT compliance varies depending on the country of residence and whether you are a consumer or a commercial entity. Please consult your local tax advisor for more details.

Can I use a third party escrow service?

Yes, we are ready to setup an Escrow.com transaction. Please note that in order to set up an Escrow.com transaction, the minimum cost of the transaction must be $400 and we are ready to cover half of the fee for their services as a sign of good will. The fee for their services depends on the domain price, for example, for domains which cost up to $1000, their fee would be between $60 and $100.

After the payment, how is the domain transferred into my ownership?

After we have received your payment, we will send you an email with instructions on how to sign up for an account with the domain's current registrar. Signing up for an account with any registrar is FREE of charge. When you obtain your account number from domain's current registrar, you then have to forward that account number to us and we will transfer the domain to your account. Our team will be ready to support you to complete these technical steps.

After payment, when domain will be transferred to my account?

Domain transfer is a manual process and it can therefore take up to 7 days to transfer the domain to your account (or a bit longer if the domain is acquired through private sale and a transfer is in process), but we will do our best to make that transfer within 48 hours.

Does anything else come with the domain?

No. You are buying the domain name only. No hosting, e-mail, or any other services will be provided. There will be nothing else included with domain - no logos, graphics, text or anything else.

Do I have to keep the domain with your registrar?

No. As the domain owner, you will be able to move the domain to the registrar of your choice after 60 days.

How long does an auction last?

The duration of an auction depends on many factors (registrar, domain name, etc). In general terms, an auction could last anywhere between 3 and 45 days. While the auction is still in progress, you will be notified via email if your bid is no longer the highest and you will then have the option to increase your bid before the auction closes.

Can other bidders see my bid?

No, nobody can see your bid.

Can I withdraw my bid?

No. Every bid you place is a legal contract to buy the domain name, and thus it cannot be withdrawn.

What if someone bids the exact same amount as me?

You would still be the highest bidder because in that case we use the policy "first-in, first-served". Your bid will be the highest among equal bids if you have placed it first.

What happens if the highest bidder fails to make the payment?

The domain will be offered to the second highest bidder.

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